Terms & conditions
workshop & courses
workspace
membership
Workshops, courses & events
Booking – Cancellation policy
No refund for cancellations made after 5 days before the start of the workshop or course. No refunds are provided for reserved courses and workshops with discounts or promotions of any kind.
In case of a course with multiple sessions is the student’s responsibility to be present at all the classes. In case of absence to only one class we offer the possibility of recover it. If the student misses more than one class, it is not possible to make up all the classes but only one.
Finished works
Creations produced during the course will be fired twice and this may cause shrinkage, a warping or cracking of the object. Glaze colors may vary from the original test. No refunds will be given for unsatisfactory results of any kind or broken/cracked pieces.
Pickup
The finished creations will be stored for a maximum of 6 weeks. After this time, any uncollected creations will be discarded, and an invoice including handling and disposal fees will be sent to the person who booked the class.
Partecipants
The person booking the course for other people is responsible for pickup and/or payment for any materials not included in the workshop. If pickup or payment is not made, this person is responsible for assuming all costs of the other participants.
Shipping
On request it is possible to send the creations by mail. The creations are sent by B mail within 1-2 weeks. The creations are packed with materials suitable for the transport of fragile material. No money will be refunded if the creations arrive broken, the package is lost or the recipient provides us with incorrect address information.
Workspace
ADVANCED WORKSPACE
Minimum requirement
The minimum requirement to access the workspace for advanced is to have taken at least one 10-hour pottery course in the discipline intended to be practiced during the session. The user must know how to create, glaze, and know the whole process of firing and handling materials.
Cancellation policy
No refund for cancellations made after 12 hours before the start of the session.
Booking
It is mandatory to book the workspace slot (2 hours) from the timetable on our website. It is possible to book the spot up to one hour before the session starts. If the slot is full you is possible to subscribe to the waiting list and the user will be notified if a slot becomes free.
Pottery wheel
The user will be asked if they want to reserve the pottery wheel. If the user reserves the pottery wheel, he or she must have taken a course of at least 10 hours on the pottery wheel.
Extend the session
If there is availability of space, the work session can be extended after agreement with our staff, the extra hours must be paid directly at the studio.
End of the session
The user must finish his/her session on time. All users are requested to clean their workstation and the used materials at the end of their session. Cleaning must begin 20 minutes before the end of the session. The rules written on the pink slips found in the studio must be followed for cleaning.
Studio introduction
In order to use the workspace in a safe and optimal way a mandatory introduction is scheduled with every new user of the studio after the first booking. The introduction session lasts approximately 10-15 minutes and is free of charge.
Firing service
All firings are entirely done by our staff. The work are fired every 1-3 weeks depending on the availability of our kiln. The user is not notified when creations has been fired but if they want to know, he/she can always contact us by email.
Finished works
Refund
Creations produced during the workspace will be fired twice and this may cause breakage, shrinkage, a warping or cracking of the object. Glaze colors & clay may vary from the original test. No refunds will be given for unsatisfactory results of any kind or broken/cracked pieces. The user must pay for all fired material used even if it is broken. No discount can be applied.
Pickup
The finished creations will be stored for a maximum of 6 weeks. After this time, any uncollected creations will be discarded, and an invoice including handling and disposal fees will be sent to the user.
Work-in-progress works
Work in progress must be stored in the predefined spaces and cataloged as per the regulations. All work in progress works are allowed to be left for up to 4 weeks. After this time our staff will recycle it without notice.
Bisque-fired works
All work left in the designated space of work ready to be fired will be fired by our staff within 1-3 weeks. All bisqued fired works can be stored for up to 4 weeks in the affixed space. After this period they will be thrown away and an invoice will be sent to the user with the material price and disposal fees.
The staff will not notify the user before this happens.
External material
It is strictly forbidden to use external materials. All materials processed in the studio must come from the studio.
Storage space
We do not offer storage space for own tools or aprons. If the user wants to use them, he has to take them home.
Workspace guidelines (pink sheets)
It is mandatory to use our and materials and follow the study rules as per the guidelines (pink sheets). In case of failure to use the space and materials as per the rules, the user is responsible to pay any expenses in case any kind of material or equipment is damaged. We reserve the right to revoke access to the studio in case of recidivism or gross negligence.
Atmosphere and consideration of the others
LOKI studio is designed to be a calm place where people can create within a peaceful atmosphere. For this reason we kindly ask you to not talk too loudly and to act by respecting the peaceful atmosphere of the studio. We also ask you to consider those around you by taking up only as much space as you need to work. Users cannot use/work on computers inside the studio. Calling on the phone requires going outside. Please treat everyone and everything with respect.
BEGINNER WORKSPACE
Minimum requirement
The minimum requirement to access the workspace for beginner is to have taken at least a 2-hour workshop at LOKI Studio in the discipline intended to be practiced during the session. Staff will show the user who reserves the beginner workspace how to glaze during the second session.
Cancellation policy
No refund for cancellations made after 12 hours before the start of the session.
Booking
It is mandatory to book the workspace slot (2 hours) from the timetable on our website. It is possible to book the spot up to one hour before the session starts. If the slot is full you is possible to subscribe to the waiting list and the user will be notified if a slot becomes free.
Extend the session
If there is availability of space, the work session can be extended after agreement with our staff, the extra hours must be paid directly at the studio.
End of the session
The user must finish his/her session on time. All users are requested to clean their workstation and the used materials at the end of their session. Cleaning must begin 20 minutes before the end of the session. The rules written on the pink slips found in the studio must be followed for cleaning.
Studio introduction
In order to use the workspace in a safe and optimal way a mandatory introduction is scheduled with every new user of the studio after the first booking. The introduction session lasts approximately 10-15 minutes and is free of charge.
Firing service & glazing
All firings are entirely done by our staff. The finished works are fired every 2 weeks so they are ready to be glazed after 2 weeks. The creations are not glazed by the staff but by the person who reserves the workspace. Therefore, it takes two sessions to finish the creations. The user is not notified when creations has been fired but if they want to know, he/she can always contact us by email.
Works ready to be glazed
Work ready to be glazed can be in storage for up to 6 weeks. After that the staff will discard them and an invoice with disposal fee will be sent to the user.
Finished works
Refund
Creations produced during the workspace will be fired twice and this may cause breakage, shrinkage, a warping or cracking of the object. Glaze colors & clay may vary from the original test. No refunds will be given for unsatisfactory results of any kind or broken/cracked pieces. The user must pay for all fired material used even if it is broken. No discount can be applied.
Pickup
The finished creations will be stored for a maximum of 6 weeks. After this time, any uncollected creations will be discarded, and an invoice including handling and disposal fees will be sent to the user.
External material
It is strictly forbidden to use external materials. All materials processed in the studio must come from the studio.
Storage space
We do not offer storage space for own tools or aprons. If the user wants to use them, he has to take them home.
Pottery wheel
The workspace for beginners does not allow the use of pottery wheel. To use the pottery wheel the user must have taken at least a 10-hour course and then the workspace for advanced can be accessed.
Workspace guidelines (pink sheets)
It is mandatory to use our and materials and follow the study rules as per the guidelines (pink sheets). In case of failure to use the space and materials as per the rules, the user is responsible to pay any expenses in case any kind of material or equipment is damaged. We reserve the right to revoke access to the studio in case of recidivism or gross negligence.
Atmosphere and consideration of the others
LOKI studio is designed to be a calm place where people can create within a peaceful atmosphere. For this reason we kindly ask you to not talk too loudly and to act by respecting the peaceful atmosphere of the studio. We also ask you to consider those around you by taking up only as much space as you need to work. Users cannot use/work on computers inside the studio. Calling on the phone requires going outside. Please treat everyone and everything with respect.