Terms & conditions

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Workshops | courses | events

Booking – Cancellation policy

No refunds will be provided for cancellations of the booking.
It is only possible to change the date of the booking. In case of modification of the date of the booking, the following terms apply:
- Up to 5 days before the class: the change of the date is free of charge.
- From 5 days to 2 hours before the booking: 50% of the total price will be extra charged. A payment link will be emailed to the person changing the last minute booking. If the payment is not made within 15 days the cost of the date change is deducted directly from the customer’s credit card. If it is not possible an invoice is sent.
- In case of illness or emergencies, the above terms and conditions apply and we cannot take into consideration medical certificates or the like.
- For those with gift cards or promotions, half of the full (non-discounted) price of the workshop will be charged.
In the case of a no-show without notification, it is not possible to reschedule the booking to another date or receive a refund. No exceptions are made: in case of illness or personal matters, the terms and conditions mentioned above apply.
In case of a course with multiple sessions is the student’s responsibility to be present at all the classes. In case of absence to only one class we offer the possibility of recover it. If the student misses more than one class, it is not possible to make up all the classes but only one.

Finished works
Creations produced during the course will be fired twice and this may cause shrinkage, a warping or cracking of the object. Glaze colors may vary from the original test. No refunds will be given for unsatisfactory results of any kind or broken/cracked pieces.

Extra pieces
Each workshop includes a maximum number of items included in the price. If the participant wants to make more, it is possible and an additional fee of CHF 20 per extra creation will be charged. Payment for extra creations must be made at the time of pickup by the person collecting the creations by credit card. It is not possible to give creations before they are not paid for. In the case of uncollected items, the price of the extra item will be included in the invoice along with the handling fee.

Prices
Prices of activities, material and shipping fees are subject to change, and we reserve the right to do so.

Pickup
Creations are stored for up to 6 weeks from the date of receipt of the pickup email. After this time an email reminder of pickup will be sent with further prolugation of the pickup. If there is no response to the email or the person does still not pickup their creations we will assume that the person is no longer interested in having their items and we will discard them without notice. An invoice including handling and disposal fees will be sent to the person who booked the class.

Participants
The person booking the course for other people is responsible for pickup and/or payment for any materials not included in the workshop. If pickup or payment is not made, this person is responsible for assuming all costs of the other participants.

Late Arrival policy
If you are more than 20 minutes late without notifying us via email at hey@lokistudio.ch, we reserve the right to cancel your reservation. Once a reservation is canceled, it cannot be rescheduled, and no refund will be issued.

If a workshop or class starts late due to a participant’s delay, the lost time cannot be added to the end of the session.

Course cancellation
In case of insufficient number of participants or illness of the teacher, it is possible that the course will be cancelled. In case this happens it is possible a refund of the full price or to register for another date for the same course or workshop.

Shipping
On request it is possible to send the creations by mail. The creations are sent by B mail within 1-2 weeks. The creations are packed with materials suitable for the transport of fragile material. No money will be refunded if the creations arrive broken, the package is lost or the recipient provides us with incorrect address information.

If the shipping address is wrong and the parcel is returned, the recipient has to pay extra 20 CHF which includes only the cost of the handling fee.

Atmosphere and consideration of the others

LOKI studio is designed to be a calm place where people can create within a peaceful atmosphere. For this reason we kindly ask you to not talk too loudly and to act by respecting the peaceful atmosphere of the studio during the course or workshop. We also ask you to consider those around you by taking up only as much space as you need to work.

Users cannot use/work on computers, eat or smoke inside the studio. Calling on the phone requires going outside.
In case of inappropriate or disrespectful behavior of any kind toward other partecipants or the staff, LOKI Studio reserves the right to send the person away. In case this happens it is not possible to have a refund of the price of the workshop or course.

taster class

Booking – Cancellation policy

No refunds will be provided for cancellations of the booking.
It is only possible to change the date of the booking. In case of modification of the date of the booking, the following terms apply:
- Up to 5 days before the class: the change of the date is free of charge.
- From 5 days to 2 hours before the booking: 50% of the total price will be extra charged. The funds will be directly deducted from the credit card, and if that is not possible, an invoice will be sent to the person who made the booking.
  For those with gift cards or promotions, half of the full (non-discounted) price of the workshop will be charged.
In the case of a no-show without notification, it is not possible to reschedule the booking to another date or receive a refund. No exceptions are made: in case of illness or personal matters, the terms and conditions mentioned above apply.

No pieces included
No pieces are included in the price of the taster class, if the student wish to keep his creations, our staff will professionally finish them. An amount of 20 CHF is charged to each finished object and paid on the day of the pick up. If the student does not want to keep the object he/she is required to express this clearly to the teacher at the day of the taster class. If the student chooses the glaze color and communicates this to the teacher it means that he/she wants to keep the item and therefore has to pay for each object. No refund is made for unclear situations, complaints, or if the student decides he or she no longer wants the item after the taster class.

Prices
Prices of activities, material and shipping fees are subject to change, and we reserve the right to do so.

Pickup
Creations are stored for up to 6 weeks from the date of receipt of the pickup email. After this time an email reminder of pickup will be sent with further prolugation of the pickup. If there is no response to the email or the person does still not pickup their creations we will assume that the person is no longer interested in having their items and we will discard them without notice. An invoice including the items, handling and disposal fees will be sent to the person who booked the class.

Participants
The person booking the course for other people is responsible for pickup and/or payment for the finished creations of all the partecipant of the same booking. If pickup or payment is not made, this person is responsible for assuming all costs of the other participants.

Class cancellation
In case of insufficient number of participants or illness of the teacher, it is possible that the taster class will be cancelled. In case this happens it is possible a refund of the full price or to register for another date for the taster class.

If the shipping address is wrong and the parcel is returned, the recipient has to pay 20 CHF which includes the cost of resending the parcel and the handling fee.
Shipping is only possible within Switzerland.

Atmosphere and consideration of the others
LOKI studio is designed to be a calm place where people can create within a peaceful atmosphere. For this reason we kindly ask you to not talk too loudly and to act by respecting the peaceful atmosphere of the studio during the course or workshop. We also ask you to consider those around you by taking up only as much space as you need to work.

Users cannot use/work on computers, eat or smoke inside the studio. Calling on the phone requires going outside.
In case of inappropriate or disrespectful behavior of any kind toward other partecipants or the staff, LOKI Studio reserves the right to send the person away. In case this happens it is not possible to have a refund of the price of the workshop or course.

Workspace

members workspace

Minimum requirement
The minimum requirement to access the workspace for members is to have taken at least one 10-hour pottery course in the discipline intended to be practiced during the session. The user must know how to create, glaze, and know the whole process of firing and handling materials.

Cancellation policy
No refunds will be provided for cancellations of the booking. It is only possible to change the date of the booking. Modification of the of the time or date of the booking can be made up to 2 hours before the start of the booking and is free of charge. For booking cancellation please contact us at hey@lokistudio.ch.

In case of no-show without notification a fund of 30 CHF will be directly deducted from the customer’s credit card, and if that is not possible, an invoice will be sent to the person who made the booking.

Location
The workspace for members is located in the studio called “workspace.” It is not possible for a member to purchase or use the single session which take place at the shop. All individuals using the member workspace must be members.

Booking
It is mandatory to book the workspace slot (2 hours) from the timetable on our website. It is possible to book the spot up to one hour before the session starts. If the slot is full, it is possible to subscribe to the waiting list and the user will be notified if a slot becomes free.

Opening hours
In case there are planned events or classes the workspace remains closed and cannot be accessed. We reserve the right to cancel or delete workspace slots if there are planned events or other classes.

The user will be asked if they want to reserve the pottery wheel. If the user reserves the pottery wheel, he or she must have taken a course of at least 10 hours on the pottery wheel.

Extend the session
If there is availability of space, the work session can be extended after agreement with our staff, the extra hours must be paid directly at the studio.

End of the session
The user must finish his/her session on time. All users are requested to clean their workstation and the used materials at the end of their session. Cleaning must begin 20 minutes before the end of the session. The rules written on the pink slips found in the studio must be followed for cleaning.

Studio introduction
In order to use the workspace in a safe and optimal way a mandatory introduction is scheduled with every new user of the studio after the first booking. The introduction session lasts approximately 10-15 minutes and is free of charge.

Firing service
All firings are entirely done by our staff. The work are fired every 1-3 weeks depending on the availability of our kiln. The user is not notified when creations has been fired but if they want to know, he/she can always contact us by email.

Works ready to be bisque-fired
All items left on the “ready to be bisque fired” shelf are considered ready to be fired. Materials can no longer be recycled once things are placed on this shelf and then fired by our staff. The user is responsible for paying for the all the bisque fired material, which amounts to 15 CHF per kilo (if no glazing is desired). All firings are done within 1-3 weeks. During the weeks before Christmas, it is possible that firings take up to 4 weeks.

Works ready to be glaze fired
All items left on the “ready to be glazed fired” shelf are considered ready to be glazed fired. Items are placed in the kiln as they are placed on the shelf. It is the user’s responsibility to check that the items are ready for the glaze firing, clean the bottom well and follow the instructions made on the pink sheets. All firings are done within 1-3 weeks. During the weeks before Christmas, it is possible that firings take up to 4 weeks.

Signature
All user items must be signed on the outside of the bottom with the same signature. The signature must be clear and legible. All objects with this signature will be considered to belong to the user.

Finished and work in progress work
Refund
Creations produced during the workspace will be fired twice and this may cause breakage, shrinkage, a warping or cracking of the object. Glaze colors & clay may vary from the original test. No refunds will be given for unsatisfactory results of any kind or broken/cracked pieces. The user must pay for all fired material used even if it is broken. No discount can be applied.

Pickup
The finished creations will be stored for a maximum of 6 weeks. After this time, any uncollected creations will be discarded, and an invoice including handling and disposal fees will be sent to the user.

Work-in-progress works
Work in progress must be stored in the predefined spaces and cataloged as per the regulations. All work in progress works are allowed to be left for up to 4 weeks. After this time our staff will recycle it without notice.

Bisque-fired works
All work left in the designated space of work ready to be fired will be fired by our staff within 1-3 weeks.
All bisqued fired works can be stored for up to 4 weeks in the affixed space. After this period they will be thrown away and an invoice will be sent to the user with the material price (15 CHF/Kg) and disposal fees. The staff will not notify the user before this happens.

Breakage of works
If an object breaks or cracks during the firing, the user must pay the full price of the object, which is 25 CHF per kilogram if it’s glazed and 15 CHF per kilogram if it’s not glazed.

Improper handling of materials
It is strictly forbidden to glaze or use improper materials to decorate things that are not bisque fired. If such items are placed on the shelves used for firing and are fired, the user assumes responsibility for paying any costs of repair or replacement of the kiln. In severe cases, LOKI Studio reserves the right to revoke membership and access to the workspace.

External material
It is strictly forbidden to use external materials. All materials processed in the studio must come from the studio.

Storage space
We do not offer storage space for own tools or aprons. If the user wants to use them, he has to take them home.

Workspace guidelines (pink sheets)
It is mandatory to use our and materials and follow the studio rules as per the guidelines (pink sheets). In case of improper use the space and materials as per the rules, the user is responsible to pay any expenses in case any kind of material or equipment is damaged. We reserve the right to revoke access to the studio in case of recidivism or gross negligence.

In case of inappropriate or disrespectful behavior toward other clients or the staff, LOKI Studio reserves the right to revoke membership and access to the studio. No compensation of of of the session, membership and materials is made in this case. We invite clients to report to us any disrespectful or wrong behavior by other users.

It is not allowed to bring other people to the session unless they are members. It is not possible to come accompanied by children or babies. It is not possible to bring animals such as dogs or others during the session.

Prices
Prices of activities, material and shipping fees are subject to change, and we reserve the right to do so.

membership

Minimum requirement
The minimum requirement to have the membership is to have taken at least one 10-hour pottery course in the discipline intended to be practiced during the session. The user must know how to create, glaze, and know the whole process of firing and handling materials.

Cancellation policy
Our membership system uses an automatic monthly billing system directly through the given payment method, until the customer cancels the membership. It is the customer’s responsibility to cancel the membership in time. The membership cancellation can be done in the customer dashboard under “Membership > Cancel membership”. No refunds will be provided for memberships not cancelled before the renovation.

If the user unsubscribes from the membership, the membership will be active until the old renewal date.

Membership pause
It is not possibile to pause the membership but only cancel it.

Discount on courses/workshops and material
Each member benefits from up to 30% discount on selected courses and workshops and from a discount 5 CHF/Kg on the material. In order to benefit from the discount on the courses and workshops the member needs to have an active membership until the day of the last class. If the membership subscription is canceled before the end of the course, the attendee is requested to pay back the discounted amount. The discount on the material is applicable only if the user has the membership during the production of the goods and at the moment of the payment of the material. Whenever these conditions are not satisfied the user is requested to pay the regular material price which is 30 CHF/Kg.

Prices
Prices of activities, material and shipping fees are subject to change, and we reserve the right to do so.

Session reservation
It is mandatory to reserve the workspace session before coming to the studio. The session can be reserved up to one hour before the session begins. In order to make the booking and use the space the member needs to have a valid membership, both at the moment of the booking and during the workspace session.

Session cancellation
The booked session can be canceled until 2 hours before the beginning of the session. In the case of no show without notification, the member is required to pay a penalty fee of 30 CHF. Payment will be deducted directly from the customer’s credit card.

Studio holidays
During the studio holidays, the workspace is closed and cannot be used. Because of the studio holidays it is not possible to pause the membership, extend it or receive compensation in the form of money or discount. The studio holidays are already calculated in the membership price. The studio closing dates and days are posted and updated in advance on the website page dedicated to the Membership under “opening hours” and it is responsability of the member to manage his/her membership according to the studio holidays.

Rights and duties
Members must follow workspace rules like all other users. They do not have priority over the reservation of workspace seats and do not have preferential treatment over other customers. In the event of negligence or more reminders of any nature LOKI Studio reserves the right to suspend membership and access to the workspace at any time.

Waiting list
If you join the waiting list you will be notified when someone cancels their membership and there are free spots. The person on the waiting list must then enroll themselves as soon as possible. Priority cannot be given to former members or students.

gift card

Refund
Gift cards cannot be redeemed for money.

Changes
Gift cards are generally usable only for the type of workshop or course selected by the person purchasing it. Upon request, the gift card can be used for other offerings by paying the difference in price. The price difference can be paid in the studio on the day of the workshop/course. If materials are not included in any of the wished workshop or courses, they must be paid for separately. If the chosen activity costs less than the value indicated on the gift card, no refund will be provided, and no remaining amount can be used for any other workshop or activity

Expiration date
All gift cards are valid for one year from the order date. All bookings made after one year are no longer possible through the gift card. No discount, new code or money refund is possible if the gift card has expired.

Promotions
All gift cards cannot be combined with any promotion or discount.

Shipping
All the orders are processed and shipped within 3 business days to the given address. The gift card is sent with Swiss A post. Shipping is only possible within Switzerland.

All the orders are processed and shipped within 3 business days (Tuesday to Saturday). The gift card is sent with Swiss A post (+ 1-2 days delivery).

All orders received after 12 pm are calculated from the next day. The studio is closed Monday and Sunday, so those days are not counted as business days. To receive your gift card on time, it is recommended that you order it one week in advance.

The gift card is shipped to the address of the person who orders it. It is the responsibility of the one ordering the gift card to enter the correct shipping address. In case of re-shipping due to wrong address, an invoice of 5 CHF will be sent to the which includes shipping cost and handling fees.

Prices
Prices of activities and activities are subject to change, and we reserve the right to do so.

privacy policy

Last updated: June 28, 2023

LOKI commits to protect your privacy.

We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the legal data protection regulations as well as this privacy policy. We use your personal information to enable your account and to improve your online experience. By using our website, you agree to the collection and use of your information by us, in accordance with this Privacy Policy. In the eventuality of the modification of our Privacy Policy, we will post those changes on this page.

We respect the right of our users to remain anonymous, we will not disclose the identity of our customers unless under the requirement of a court of law.

The database of our customers’ details will be treated in a strictly confidential way. All the information collected on this website will not be shared with a third part, sold, rented, or disclosed.

In collaboration with our hosting provider, we make every effort to protect the databases against unauthorized access, data loss, data misuse or forgery. We would like to point out that data transmission on the internet can have security gaps. A complete protection of data against access by third parties is impossible.

The personal information regarding the name, e-mail, phone number, address and payment details are needed for the correct processing and fulfillment of the orders or subscriptions placed by our customers. It is also useful for us for maintaining your account.

Cookies are small files that are placed on your computer, mobile device, or any other device by a website, containing the details of your browsing history on that website among its many uses. Our cookies do not store any personally identifying information, they allow you placing your orders in our online shop.

Host
Our website is hosted on WooCommerce. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

1. Booking management
We use Bookeo as our booking management platform to provide you with a convenient and efficient booking experience. By using our services, you agree to the following terms and conditions:

1.1 Availability
Our studio uses Bookeo to facilitate the booking process for our services, such as classes, sessions, or appointments. Bookeo allows you to view availability, select desired time slots, and make bookings directly through our website.

1.2 Accuracy
While we strive to ensure the accuracy of the information provided on Bookeo, including availability, pricing, and service details, there may be occasional errors or discrepancies. We reserve the right to correct any inaccuracies and modify the booking details as necessary.

1.3 Confirmation
Once you make a booking through Bookeo, you will receive a confirmation email containing the details of your booking. Please review this confirmation carefully and contact us immediately if you notice any discrepancies.

2. Payment and Cancellation

2.1 Payment
Bookeo provides a secure payment gateway for processing your booking payments. By making a booking through Bookeo, you authorize us to charge the applicable fees to your selected payment method.

2.2 Cancellation and Refunds
Our cancellation and refund policy is outlined on our website. Please refer to this policy to understand the terms and conditions regarding cancellations, rescheduling, and refunds.

3. Privacy and Data Handling

3.1 Data Collection
When you make a booking through Bookeo, we collect personal information necessary to fulfill your booking request. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.

3.2 Third-Party Involvement
Bookeo acts as a data processor on our behalf and is contractually bound to handle your personal information securely and in compliance with applicable data protection laws.

3.3 Data Retention
Bookeo stores your booking information securely for the duration specified in our data retention policy or as required by law.

4. Limitation of Liability

4.1 Bookeo’s Role
Bookeo provides the booking management platform, and while we strive to ensure its reliability and functionality, we are not responsible for any disruptions, technical issues, or errors that may occur during the booking process.

4.2 Service Delivery
We are solely responsible for providing the services booked through Bookeo. Any issues or concerns related to the actual provision of services should be directed to us.

5. Intellectual Property

5.1 Bookeo’s Platform
Bookeo’s platform, including its software, logos, designs, and content, is protected by intellectual property laws and remains the property of Bookeo. You agree not to reproduce, modify, or distribute any part of the Bookeo platform without explicit permission.

6. Governing Law and Dispute Resolution
6.1 Applicable Law
These terms and conditions are governed by the laws of [Jurisdiction], and any disputes arising from or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of [Jurisdiction].

7. Contact Information
If you have any questions, concerns, or feedback regarding our use of Bookeo or our booking services, please reach out to us using the contact information provided on our website.

By using our booking services through Bookeo, you acknowledge that you have read, understood, and agreed to these terms and conditions.

For questions, please contact hey@lokistudio.ch

Payment gateway
By using our services and completing a transaction, you agree to abide by the terms and conditions set forth by Stripe, PayPal, and Worldline, our trusted payment gateway partners. Any disputes, issues, or concerns related to payments, refunds, or any financial transactions should be directed to the respective payment gateway’s terms of service and support channels.

While we strive to provide a seamless and secure payment experience, we rely on the services of Stripe, PayPal, and Worldline as our payment gateway providers. By utilizing their services, you acknowledge and accept that any personal or financial information shared during the payment process will be subject to their privacy policies and terms of service. We recommend reviewing their terms and conditions to understand how your data is collected, processed, and protected during transactions.

Please see the Stripe Privacy Policy for more details.
Please see the PayPal Privacy Policy for more details.
Please see the Worldline Privacy Policy for more details.

Newsletter – MailChimp
If you would like to receive the newsletter offered on this website, we require and e-mail address from you as well as information that allows us to verify that you are the owner of the provided e-mail address and that you agree to receive the newsletter. Further data will not be collected. We use this data exclusively for sending the requested information.

Our newsletter is sent via the dispatch service provider “MailChimp”, a platform of the US supplier Rocket Science Group LLC, 675 Ponce De Leon Ave NE #5000, Atlanta, GA 30308, USA. You can view the data protection regulations of the mailing service provide here. The Rocket Science Group LLC d/b/a MailChimp is certified under the Privacy-Shield Agreement and thus offers a guarantee to comply with the European data protection level. This dispatch service provider is used based on our legitimate interests according to Art. 6 Para. 1 lit. f DSGVO and an order processing contract according to Art. 28 Para. 3 S. 1 DSGVO. The mail dispatch service provider may use the recipient’s data in pseudonymous form, i.e. without allocation to a user, to optimize or improve its own services, e.g. for technical optimization of the dispatch and presentation of the newsletters or for statistical purposes. However, the dispatch service provider does not use the data of our newsletter recipients to write to them itself or to pass the data on to third parties.

For questions, please contact hey@lokistudio.ch

Terms & conditions

workshop | courses | events

taster class

workspace

membership

Gift card

privacy policy

Workshops | courses | events

taster class

Workspace

members workspace

membership

gift card

privacy policy